Thank you for shopping with Sneaker Twenty4. We value your satisfaction and aim to provide a smooth return and refund process.

1. Return Window
Customers may request a return within 5 days of receiving their order.

2. Eligibility for Refunds
To qualify for a refund:

• The item must be unused, unworn, and in its original condition.
• All original packaging, tags, and accessories must be included.
• Proof of purchase is required.

3. Refund Approval Process

• All return requests are subject to review by our team.
• Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

4. Refund Processing Time

• If approved, your refund will be processed within 10 business days.
• Refunds will be issued using the original payment method unless otherwise stated.

5. Non-Refundable Items

• Items that show signs of wear or damage not due to our error may not be accepted.
• Sale or clearance items may not be eligible for refunds (if applicable).

6. Contact Us
For any return or refund inquiries, please contact our support team with your order details.